Shipping & Returns

Orders are typically processed within 1–3 business days excluding weekends and holidays unless otherwise stated. Processing time refers to fulfillment and packaging, not carrier transit time.

Transit time varies by carrier, service level, and destination. Estimated delivery dates are not guaranteed. Primal Peptides is not responsible for delays caused by carriers, weather conditions, customs processing, or incorrect address information.

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders shipped to an incorrect address provided by the customer may not be eligible for refund or replacement.

If tracking is available for your shipping method, it will be provided once your order ships. If tracking shows delivered but you have not received the package, please contact the carrier first and then contact our support team.

If your package is marked delivered but is missing, you may be asked to file a carrier claim. Primal Peptides is not responsible for packages lost or stolen after confirmed delivery. If your package arrives damaged, contact us within 48 hours with photos of the package and contents.

Due to the nature of laboratory research materials and quality control considerations, returns may be restricted. If a return is approved, the product must be unopened, unused, and in original condition.

Refund eligibility is assessed on a case-by-case basis. Approved refunds may be issued to the original payment method, less shipping costs and any applicable non-refundable fees.

If an item appears incorrect or missing, contact us within 48 hours of delivery with your order number and details so the issue can be reviewed.

Please include the following when contacting support:

• Your order number
• A brief description of the issue
• Photos if the package arrived damaged